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Companies/Customer Service Mortgage

Customer Service Mortgage

RANK #1166 · 1–4 FAMILY

Westlake Village, CANMLS —LEI 549300WZCZNKQZ3TAU55HMDA 2018–2023Legal name: CUSTOMER SERVICE MORTGAGE CORPORATION

Origination volume · 2023

$119.6M

−54.1% YoY vs 2022

Origination volumeSum of loan amount over HMDA records with action taken = 1.$119,625,000

Originations · 2023

213

−53.1% YoY vs 2022

OriginationsCount of HMDA records with action taken = 1 (loan originated) in the activity year.213 loans

Denial rate · 2023

1.6%

▼ 0.1pp vs 2022

Denial rateApplications denied (action taken = 3) divided by applications acted upon (actions 1-5).

Average loan amount · 2023

$562K

−2.2% YoY vs 2022

Average loan amountOrigination volume divided by origination count for the lender-year.$561,620

States & territories active · 2023

8

+0 states & territories vs 2022

States & territories activeCount of distinct HMDA jurisdictions in which the lender originated at least one loan in the activity year. It is not a count of the 50 states: the HMDA code set also carries the District of Columbia and the U.S. territories (Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands), which is why full coverage reads 54 and why this figure is never labelled "N states". Where the underlying code list is available a surface names the split exactly; where only the count is available it reads "states & territories".8 states & territories

Origination volume by year

Customer Service Mortgage · $ originated · 2018–2023

$ VOLUME · HOVER FOR UNITS
$0$250M$500M$750M$1B201820192020202120222023$119.6M

Loan purpose mix

Share of 2023 ORIGINATED LOANS — a unit mix. No source publishes purpose-level dollars, so this is never a $ share.

Purchase92%Purchase · 92%196
Refinance8%Refinance · 8%17

Agency channel mix

Share of 2023 originations

Conventional85%Conventional · 85%180
FHA13%FHA · 13%27
VA3%VA · 3%6
USDA / RHS0%USDA / RHS · 0%0

State footprint — 2023

Originations by property state · top 5 of 8 states

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Every loaded HMDA yearThe full origination history, not just the headline years
Peer comparisonNearest-rank competitors by volume, denial, and average loan
Denial & product detailDenial rates, purpose mix and agency channel, year by year
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Source: HMDA public data files (CFPB/FFIEC), 2018–2023. Denial rate = denials / actioned applications (CFPB convention). Aggregations are computed by MortRadar and are not endorsed by any agency. Data attribution.